Have you tried Big Big Design’s Help Desk yet? It’s quite handy. Just go to http://bigbigdesign.zendesk.com/home. Or visit Big Big Web and click on the Support/Help button in the main menu at the top of the page. It’s that easy!
Our help system has many useful tools:
- Submit a trouble ticket
- Request an update
- How-to Tips and Tricks for common tasks
- Announcements and happenings
- Feature requests
- Community help
You submit a ticket or request and we respond. It’s quick, it’s easy, it’s handy; what could be better? So, go ahead check it out, and let us know what you think of it.
A question from my inbox:
Q: I just started a new job, and one of my side jobs is to update some material for our division on the external website. Do you have any rules of thumb on website content? (e.g., viewers spend avg # seconds per page; graphics to text ratio, etc.).
A: Some people do establish rules and ratios for web pages — ratio of key words to all text is a big one. But I find really every site is different, and I think for most sites applying a metric is as likely to give a false sense of security as it is to help.
I would suggest thinking instead about use cases: what are the situations in which someone will come to the website, what will they be looking for, how can you fill their needs. Come up with the major cases you can think of, prioritize those, and work on designing the pages and navigation so that priority visitors can answer their questions as quickly and fully as possible.
I also recommend getting the book Don’t Make Me Think: A Common Sense Approach to Web Usability by Steve Krug. It came out 5 years ago, but it’s still the best text I know for thinking about how a web site should work.
A focused, compelling home page: the Apple home page
The home page is generally a website’s most visible page.
Often, a company will load the home page with too much information. The sad result is that the page feels cluttered and fails to help site visitors know how to do business with the company.
Here are five prime tips for making your home page effective. Continue reading